Approach
Pacifica Human Communications, LLC. designs and conducts custom interventions to energize organizational culture, address work place issues, and meet business goals. For 25 years, Pacifica has helped Fortune 500 and global companies, government agencies, and non-profits manage the rate-limiting factors arising from cultural differences, organizational ineffectiveness and under-addressed conflict.
You know best the business needs of your organization and its culture. Pacifica knows how to best harness these to achieve sustainable results. We engage clients in their intervention design to specifically address organizational objectives and align with organizational values & culture.
Client Engagement Levels
To best address your project’s needs and to achieve your goals, Pacifica works at five levels of involvement.
| Sounding Board | Objective Reviewer | Thought Partner | Collaborator | Designer + Project Manager |
|---|---|---|---|---|
| In this mode, Pacifica confers on Client generated ideas. This highly efficient and low cost approach means Client developed concepts, designs, and plans are considered by expert organizational ombuds program designers, implementers, and assessors. Pacifica's viewpoint, regarding underconsidered factors, provides valuable input before major investment of team, time, and expense. | This level offers the Client additional consultation to support or promote their initiative. Pacifica brings an external perspective to analyze models, presentation materials or other work products, created by the Client. The resulting critique and guidance targets the Client's intent and goals, as well as assures alignment with the IOA Standards of Practice and Code of Ethics. | Engaging Pacifica's creative abilities from the start affords the benefits of specialized knowledge, while the Client retains execution responsibility. In this arrangement, the Client more fully involves Pacifica in the development of the design, materials and plan. Pacifica's dedicated attention and feedback assures high flexibility and responsiveness to changes likely to occur, while providing a solid underpinning in essential expertise. | The most common mode of Pacifica's engagements, this leverages the internal and external capacities. The Client and Pacifica co-create the design, processes, and materials. Client involvement reinforces organizational specifics. Tasking Pacifica with essential activities preserves Client resources for other demands. From a low-visibility position, Pacifica supports and enables the Client's initiative. | In certain situations, a Client benefits most from Pacifica's design, management and execution of the project. Pacifica's subject matter expertise and management strengths overcome political impediments, shrink learning curves, and ensure on-time delivery. Pacifica's involvement creates additional value by safe-guarding an ombuds program's neutrality and independence. |
For any given project or initiative’s phase the extent of the engagement level may change.